AccessNurse has been understanding and meeting the unique needs of diverse populations for 27 years. We are partners with Federally Qualified Health Centers (FQHC) and Community Health Centers (CHC) to meet the needs for 24/7 access for the broad scope of services offered through these growing health centers. We have more than 27 years of experience serving these diverse populations and understand the special support required for these patients.
Features of our community health services and experience include:
- Nurse Triage for Behavioral & Medical Calls
- Dental Guidelines
- Health Information can be emailed and is available in easy-to-read documents written at various literacy levels
- Multi-level provider on-call capabilities
- Staff trained in diversity and cultural awareness
- Support for HIV patients
- Specialties include:
– OB/GYN
– Dental
– Dermatology
– Podiatry
– Other Specialties
Get in Touch with Us Today
AccessNurse offers our CHC and FQHC clients a premier physician and practice answering service, providing seamless, 24/7 access for clinical and non-clinical calls.
FEATURES OF OUR ANSWERING SERVICES INCLUDE:
- 24/7/365 availability
- 24/7/365 RN supervision
- Trained by RN Director of Education
- Must be deemed competent on our customer service program, TeamCARE and OB/GYN care program, TeamOB
- Clinical QI program oversight with monthly scorecards
- Emergency backup for unscheduled closures
- High volume overflow
- Translation services
- Service branded to your practice
- Customized scripting
- Customized directives and protocols
- Error-free paging system
- EMR interface, if requested
- Mobile solution for paging CHC/FQHC providers, TeamDoc Mobile
- Electronic messaging
- All calls recorded
- Robust reporting
- URAC Accreditation
What Our Patients Are Saying
I have rounded with all my physicians for their yearly reviews, and I want to pass along that universally all of them have found great value and improvements in their on-call time thanks to AccessNurse. You are a high-quality service, and we appreciate your team.
AccessNurse's Client Services Department and entire team are so responsive.The providers love the service and continually give positive feedback. The service is everything that we were told it would be!
I have rounded with all my physicians for their yearly reviews and I want to pass along that universally all of them have found great value and improvements in their on call time thanks to AccessNurse. They are a high quality service and we appreciate their team.
"I wanted to share my really excellent experience with one of the triage nurses over this last weekend while I was on call. When she called me, she had obviously spent a lot of time talking with, supporting, and triaging the patient in question. She also expedited the care by calling the pharmacy to ensure that the prescriptions were received and ready to be dispensed to the patient. Throughout it all she had a calm and professional demeanor. I really appreciated working with her."
In internal meetings, we have received very positive feedback about AccessNurse's after hours answering service. The general overall consensus is that the RN’s are doing well with triaging and providing advice to the patients. Thank you for helping to improve the quality of our providers call while on labor and delivery!"