Telephone Nurse Triage
AccessNurse has been providing services to university health centers for more than 27 years. We understand student health issues that require sensitivity as well as real-time communication and crisis intervention. Our staff are trained on communicating effectively with students and presenting a non-judgmental and supportive attitude. Our account managers are experienced in alerting student health staff to issues that may indicate a health trend or require an intervention.
AccessNurse health information lines enable students to:
- Be directed to the appropriate level of care for illness or injury
- Successfully maintain chronic conditions
- Proactively approach personal healthcare
Our Schmitt-Thompson triage guidelines have nurse advice for behavioral/mental health calls, which we frequently utilize within student health populations. Additionally, we can embed client specific directives in our system for behavioral calls that require direction not included in the guidelines.
Solutions include:
- After-hours and/or 24/7 telephone nurse triage
- Facility and emergency referrals
- Standing orders for medications
- Special health alert information (embedded in the system)
- Customized call and service branding
Answering Services
AccessNurse offers our University Health Services clients a premier physician and practice answering service, providing seamless, 24/7 access for clinical and non-clinical calls.
Features of Our Answering Services Include:
- 24/7/365 availability
- 24/7/365 RN supervision
- Trained by RN Director of Education
- Must be deemed competent on our customer service program, TeamCARE
- Emergency backup for unscheduled closures
- High volume overflow
- Translation services
- Service branded to your practice
- Customized scripting
- Customized directives and protocols
- Error-free paging system
- EMR interface, if requested
- Mobile solution for paging providers, TeamDoc Mobile
- Electronic messaging
- All calls recorded
- Robust reporting
- URAC Accreditation
From 'Expert Hire' to 'Client Advisor'
Based on our experience with the largest healthcare systems and IPAs in the country, we understand the unique needs for medical call center services at all levels.
In this rapidly changing market, we know that the two most important investments we can make to accomplish our mission are to:
- Recruit and train exceptional people
- Utilize the innovative technology needed to gather, communicate and track relevant critical caller data in support of your goals
As providers navigate and adapt to healthcare changes, it is vital to partner with a call center who offers a results-based program that acitvely supports your long- and short-term goals.
AccessNurse is the cost-effective leader in:
- Reducing inappropriate or unnecessary utilization of healthcare resources
- Exceptional quality
- Increasing patient satisfaction
- Physician acquisition and retention through our after-hours support
- Creating comprehensive medical call center solutions
Our goal is to create long-term, value based partnerships with each of our clients. As a true partner, we share ideas and information based on your organization’s needs. The payoff? Invaluable, collaborative partner.
Our Testimonials
I have rounded with all my physicians for their yearly reviews, and I want to pass along that universally all of them have found great value and improvements in their on-call time thanks to AccessNurse. You are a high-quality service, and we appreciate your team.
AccessNurse's Client Services Department and entire team are so responsive.The providers love the service and continually give positive feedback. The service is everything that we were told it would be!
I have rounded with all my physicians for their yearly reviews and I want to pass along that universally all of them have found great value and improvements in their on call time thanks to AccessNurse. They are a high quality service and we appreciate their team.
"I wanted to share my really excellent experience with one of the triage nurses over this last weekend while I was on call. When she called me, she had obviously spent a lot of time talking with, supporting, and triaging the patient in question. She also expedited the care by calling the pharmacy to ensure that the prescriptions were received and ready to be dispensed to the patient. Throughout it all she had a calm and professional demeanor. I really appreciated working with her."
In internal meetings, we have received very positive feedback about AccessNurse's after hours answering service. The general overall consensus is that the RN’s are doing well with triaging and providing advice to the patients. Thank you for helping to improve the quality of our providers call while on labor and delivery!"