Asked about a company or organization’s greatest asset, any CEO, president, or manager should have the same response: “Our employees.” The people that a company chooses to hire (or not) ultimately determine the company’s overall success. In a 2018 Harvard Business Review interview with Netflix’s Chief Talent Officer Patty McCord, Patty [...]

In an effort to explore relevant, distinct, and innovative strategies for survival, many healthcare organizations may be overlooking a secret weapon embedded in the telehealth marketplace that is overflowing with proven solutions to the tribulations keeping leadership up at night. A fully optimized telephone nurse triage service line that is [...]