Overview It’s no secret that today’s health systems and providers are under increasing pressure to control costs. In a post-COVID environment, hospitals and other patient care facilities are still trying to recover from the billions of dollars in lost revenue coupled with current increased operating expenses. In fact, more than [...]
Welcome to autumn, a favorite time of the year for many of us. Autumn means leaves changing, trees glowing, back to school – and getting sick. The temperature is cooling down, and the flu season is upon us. With the flu/cold season comes an influx of phone calls from concerned [...]
Outsourcing a medical call center or adding one to your team can seem like an overly daunting task. If you’re considering partnering with one, you may be wondering what questions you should ask, what you should be looking for, or if that even matters. What to Ask Yourself When Shopping [...]
As a provider of outsourced telephone nurse triage services, AccessNurse is frequently asked to implement the interfacing of a client’s Electronic Medical Record (EMR) system with our documentation system. EMR implementation can have great benefits and a variety of solutions depending on each client’s needs. To ensure the most appropriate method [...]
In today’s world, success is the only acceptable outcome when very limited funds are allocated for a strategic project. Healthcare leaders place their jobs and reputations on the line when their initiatives fail to achieve the anticipated outcome. For example, when an organization looks to open a centralized contact center, [...]
More and more healthcare organizations seek to outsource their business processes than ever before. A 2019 report by Market Research Engine reports that by 2022 the global market for healthcare business process outsourcing (BPO) is expected to exceed $300 billion. A service area that healthcare organizations commonly outsource are their [...]
Many hospitals, practices, and healthcare groups have opted to close their internal triage call centers in favor of outsourcing, and although there are many reasons to make the change from an internal to external nurse call center, typically, the top motivation is financial. The actual transition, however, can be stressful [...]
Uncertainty surrounding public healthcare exchanges and the impacts due to changes in Medicaid eligibility has caused many health systems to reexamine how they deliver care. Health systems that are seeking to provide greater value to their communities should consider collaborating with federally qualified health centers (FQHCs), given the special legal [...]
Solutions Improve When Your Partner has Empathy Most people would agree that delivering high-quality, cost-effective healthcare is very complicated, and that many organizations are relying more and more on consultants to help them be successful. Every day, dozens of potential solutions are offered for overcoming healthcare delivery challenges, and one [...]
Nearly all healthcare systems can benefit from offering comprehensive call center services to their patients. Partnerships can deliver 24-hour patient access to care, improved emergency department metrics, and lowered readmission rates, all while ensuring that patients receive needed advice from experienced triage nurses. Some of the top three benefits of [...]