The Affordable Care Act’s focus on 24/7 patient access to care has created a need for established non-clinical call centers to consider adding these services. The cost and expertise required to develop a clinical call center make it worthwhile to look at an outsourced partnership. Without intimate knowledge of these [...]

As the health care industry continues to focus on value-based care and triple aim initiatives, health systems looks to leverage call center services to support their objectives. Many health systems have created internal call centers only to find that not only has the ROI been disappointing or hard to prove, [...]