Today’s environment of shorter hospital stays and increased outpatient services adds complexity to developing life-long relationships between patients and health systems. These relationships require consistent, on-going efforts and hardwired behavior throughout the full spectrum of provider settings and interactions. Patients move among a variety of outpatient service providers, which comes [...]
In today’s world, success is the only acceptable outcome when very limited funds are allocated for a strategic project. Healthcare leaders place their jobs and reputations on the line when their initiatives fail to achieve the anticipated outcome. For example, when an organization looks to open a centralized contact center, [...]
More and more healthcare organizations seek to outsource their business processes than ever before. A 2019 report by Market Research Engine reports that by 2022 the global market for healthcare business process outsourcing (BPO) is expected to exceed $300 billion. A service area that healthcare organizations commonly outsource are their [...]
Oh, for all the things from yesteryear that are coming back again… We’ve seen this from bell bottom jeans and vinyl records to Star Wars movies. In medicine, however, we’re seeing some infections making a return into the public and healthcare community’s eye. Measles, also known as “Rubeola,” has been [...]
When studying the symptoms of burnout among physicians and mental health workers in the 1970s, Herbert Freudenberger, a German-American psychologist, coined the term “burnout.” In 2017 Health and Human Services (HHS) described professional burnout as an occupational hazard that could lead to high-quality healthcare professions leaving the practice of medicine. By [...]
How Nurse Triage Lines Can Increase Patient Satisfaction by Karen Brown, RN Take-Aways: How Nurse Triage Saved Nancy’s Life On a Saturday morning, “Nancy” (not her real name) woke up feeling very “run-down” and just generally not feeling well. She had been suffering for about 2 weeks with a severe [...]
Many hospitals, practices, and healthcare groups have opted to close their internal triage call centers in favor of outsourcing, and although there are many reasons to make the change from an internal to external nurse call center, typically, the top motivation is financial. The actual transition, however, can be stressful [...]
In June 2019, we officially rolled out changes in our company’s name and our overall brand identity. We had a fancy new logo to show off and use, but we also took the opportunity to change and enhance our messaging along with how we present ourselves in various marketplaces. Our [...]
Your Challenges are Real. What do all of these scenarios have in common? They can and do occur regularly within physician practices. These types of situations cause stress and create a sense of urgency—typically falling to the practice manager—to resolve. AccessNurse understands this challenge and partners with clients to provide [...]
Asked about a company or organization’s greatest asset, any CEO, president, or manager should have the same response: “Our employees.” The people that a company chooses to hire (or not) ultimately determine the company’s overall success. In a 2018 Harvard Business Review interview with Netflix’s Chief Talent Officer Patty McCord, Patty [...]