When studying the symptoms of burnout among physicians and mental health workers in the 1970s, Herbert Freudenberger, a German-American psychologist, coined the term “burnout.” In 2017 Health and Human Services (HHS) described professional burnout as an occupational hazard that could lead to high-quality healthcare professions leaving the practice of medicine. By [...]
How Nurse Triage Lines Can Increase Patient Satisfaction by Karen Brown, RN Take-Aways: How Nurse Triage Saved Nancy’s Life On a Saturday morning, “Nancy” (not her real name) woke up feeling very “run-down” and just generally not feeling well. She had been suffering for about 2 weeks with a severe [...]
Many hospitals, practices, and healthcare groups have opted to close their internal triage call centers in favor of outsourcing, and although there are many reasons to make the change from an internal to external nurse call center, typically, the top motivation is financial. The actual transition, however, can be stressful [...]
In June 2019, we officially rolled out changes in our company’s name and our overall brand identity. We had a fancy new logo to show off and use, but we also took the opportunity to change and enhance our messaging along with how we present ourselves in various marketplaces. Our [...]
Your Challenges are Real. What do all of these scenarios have in common? They can and do occur regularly within physician practices. These types of situations cause stress and create a sense of urgency—typically falling to the practice manager—to resolve. AccessNurse understands this challenge and partners with clients to provide [...]
Asked about a company or organization’s greatest asset, any CEO, president, or manager should have the same response: “Our employees.” The people that a company chooses to hire (or not) ultimately determine the company’s overall success. In a 2018 Harvard Business Review interview with Netflix’s Chief Talent Officer Patty McCord, Patty [...]
Uncertainty surrounding public healthcare exchanges and the impacts due to changes in Medicaid eligibility has caused many health systems to reexamine how they deliver care. Health systems that are seeking to provide greater value to their communities should consider collaborating with federally qualified health centers (FQHCs), given the special legal [...]
Today’s healthcare environment mandates the optimal utilization of all available resources. Every organization is scrambling to figure out how high quality care can be provided at a lower cost. Many organizations have hiring freezes, are suffering from decreased reimbursements and are relying on innovative administrative teams to work with budgets [...]
Solutions Improve When Your Partner has Empathy Most people would agree that delivering high-quality, cost-effective healthcare is very complicated, and that many organizations are relying more and more on consultants to help them be successful. Every day, dozens of potential solutions are offered for overcoming healthcare delivery challenges, and one [...]
Nearly all healthcare systems can benefit from offering comprehensive call center services to their patients. Partnerships can deliver 24-hour patient access to care, improved emergency department metrics, and lowered readmission rates, all while ensuring that patients receive needed advice from experienced triage nurses. Some of the top three benefits of [...]