Asked about a company or organization’s greatest asset, any CEO, president, or manager should have the same response: “Our employees.” The people that a company chooses to hire (or not) ultimately determine the company’s overall success. In a 2018 Harvard Business Review interview with Netflix’s Chief Talent Officer Patty McCord, Patty [...]
Uncertainty surrounding public healthcare exchanges and the impacts due to changes in Medicaid eligibility has caused many health systems to reexamine how they deliver care. Health systems that are seeking to provide greater value to their communities should consider collaborating with federally qualified health centers (FQHCs), given the special legal [...]
Today’s healthcare environment mandates the optimal utilization of all available resources. Every organization is scrambling to figure out how high quality care can be provided at a lower cost. Many organizations have hiring freezes, are suffering from decreased reimbursements and are relying on innovative administrative teams to work with budgets [...]
Solutions Improve When Your Partner has Empathy Most people would agree that delivering high-quality, cost-effective healthcare is very complicated, and that many organizations are relying more and more on consultants to help them be successful. Every day, dozens of potential solutions are offered for overcoming healthcare delivery challenges, and one [...]
Nearly all healthcare systems can benefit from offering comprehensive call center services to their patients. Partnerships can deliver 24-hour patient access to care, improved emergency department metrics, and lowered readmission rates, all while ensuring that patients receive needed advice from experienced triage nurses. Some of the top three benefits of [...]
Jack Seidel, MD, is a pediatrician in Dallas, Texas and is affiliated with multiple hospitals in the area, including Children’s Medical Center Dallas and Dallas Medical Center. He received his medical degree from University of Texas Southwestern Medical School and has been in practice for more than 25 years. [...]
The Dictionary of Modern Medicine defines risk stratification as “the constellation of activities, i.e. lab and clinical testing used to determine a person’s risk for suffering a particular condition and need – or lack thereof – for preventive intervention.” Any discussions concerning risk stratification must then, include how identified patient [...]
In an effort to explore relevant, distinct, and innovative strategies for survival, many healthcare organizations may be overlooking a secret weapon embedded in the telehealth marketplace that is overflowing with proven solutions to the tribulations keeping leadership up at night. A fully optimized telephone nurse triage service line that is [...]
The Affordable Care Act’s focus on 24/7 patient access to care has created a need for established non-clinical call centers to consider adding these services. The cost and expertise required to develop a clinical call center make it worthwhile to look at an outsourced partnership. Without intimate knowledge of these [...]
Are physicians ready to deem their patients competent to make decisions about their healthcare, and are patients willing to take the responsibility? The challenge for the patient is to become educated on his or her health issues and treatment options—a daunting task for some patients. The challenge for the provider [...]