Evidence supports that physician dissatisfaction and burnout has continues to be a serious and growing problem. According to the Medscape National Physician Burnout, Depression & Suicide Report 2019, burnout is defined as “long-term, unresolvable job stress that leads to exhaustion and feeling overwhelmed, cynical, detached from the job and lacking a [...]
Patients, Nurses, and the Organization The option of working from home is an offering that is commonplace in a variety of industries such as hospitality, banking, retail, and finally – healthcare. Almost one-third American employees work at home – at least part of the time. The discipline of nursing has [...]
As the health care industry continues to focus on value-based care and triple aim initiatives, health systems looks to leverage call center services to support their objectives. Many health systems have created internal call centers only to find that not only has the ROI been disappointing or hard to prove, [...]