Overview

It’s no secret that today’s health systems and providers are under increasing pressure to control costs. In a post-COVID environment, hospitals and other patient care facilities are still trying to recover from the billions of dollars in lost revenue coupled with current increased operating expenses. In fact, more than 33% of hospitals are operating on negative margins.

Our study revealed that one of the most promising avenues for cost savings lies in outsourcing nurse triage during periods of low call volume, with the most rapid financial benefits being realized during the third shift when nurse services aren’t in high demand.