Client: A Texas Health System Demographics: A 168-bed hospital within the health system was suffering from high CMS penalties due to high readmission rates for CHF, Pneumonia and MI AccessNurse Partner Since: 2013 Solutions: Post-Discharge Call Back Program for High-Risk Patients, EMR access and customized surveys The Client’s Challenge The [...]

Client: A large, California-based health system Demographics: 300+ primary care and specialist providers AccessNurse Partner Since: 2014 Solutions: After-Hours Telephone Triage and Physician Answering Services The Client’s Challenge For many years this large California-based health system worked with a local call center for after-hours triage and answering services. However, the [...]

Client: A large Florida medical teaching facility Demographics: 49K+ student population AccessNurse Partner Since: 2018 Solutions: Dedicated Medical Call Center Staffing The Client’s Challenge A large Florida teaching facility’s centralized call center was seeing very poor service levels during business hours. Facility management admitted that they were in crisis and [...]